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Terms and Conditions


Conditions of Use

Thank you for visiting Candy Hair Body Shop. We endeavour to make your on line shopping experience positive and enjoyable. Please carefully read the terms and conditions that are detailed below as they form the sales agreement between you and Candy Hair Body Shop. If you proceed with your purchase you are acknowledging that you have read the terms and conditions of sale and that your purchase from Candy Hair Body Shop subject to these terms and conditions. Candy Hair Body Shop reserves the right to amend the terms and conditions at any time. Candy Hair Body Shop recommends that you review the terms and conditions with every purchase of any goods from our online shop.

Pricing Guarantee

Candy Hair Body Shop will always endeavour to keep our prices on our website up to date and accurate. Candy Hair Body Shop reserve the right to change any price which we offer on products and to correct any errors in pricing contained on this website. Candy Hair Body Shop has no liability for changes and or errors and Candy Hair Body Shop are not liable to fulfil orders at out of date or erroneous prices.

Refund and Faulty Products Policy

You will be entitled to a refund, repair, exchange or credit if your product is faulty or incorrect goods where sent to you. If you receive goods which you did not order please notify Candy Hair Body Shop within 48 hours of receiving the goods by email. Candy Hair Body Shop will ask you to return the incorrect product to Candy Hair Body Shop within 7 days. Once Candy Hair Body Shop have received the goods. Candy Hair Body Shop will send you the correct product (subject to availability) with out further charge. Proof of purchase must be provided upon the return of the faulty or incorrect goods that were sent to you by Candy Hair Body Shop. Due to health reasons and regulations cosmetics products, wigs, hair products (wet) hair inserts, nail products and hair accessories, cannot be returned or refunded once opened.

Delivery of Your Order

Hair Candy will make every effort to ensure your purchase arrives in good condition. Hair Candy cannot take responsibility for the performance of the shipping company selected to deliver your purchase. Once Hair Candy have delivered your purchase to the selected shipping company the risk, loss and responsibility transfers to the shipping company. All shipping of your online purchases will be with Australia Post e parcel which is a traceable service with a signature required on all deliveries. If you are not at the address that you have allocated your purchase from the Hair Candy website will be sent to the nearest post office for your collection. Shipping is charged at a flat rate per order no matter where you are in Australia. Hair Candy currently do not supply to international customers. Hair Candy will offer you a postage insurance option on all shipping methods. The insurance offered to you will cover you for any loss or damage.

Privacy Guarantee

Hair Candy is committed to protecting your privacy .All information collected about you is keep strictly secured. This information is used to identify your order provide you with a monthly newsletter if you have subscribed (please note you can opt out of our monthly news letter at any time) and personalize your on line shopping experience with Hair Candy. Hair Candy will not swap or sell any of your personal details with anyone. Hair Candy will not disclosed any of your personal information to any third party unless ordered by a court of law.


Hair Candy except Visa and MasterCard

Availability of Products

All sales made on the Hair Candy website are subject to availability. We strive to ensure that products shown are in stock and always available. However Hair Candy may run out of certain stocks from time to time. Should this happen with your order we will notify you at the email address you have supplied and give you the option of waiting for the product to be in stock or canceling the order and receive the full refund for the amount that has been charged to your credit card from Hair Candy. If it is a product Hair Candy can not re-order we will refund you immediately. If it is an item we can reorder us will inform you of the new delivery time frame and give you the option of waiting or receiving a full refund.

Use of Goods

Products purchased from Hair Candy are to be used the way they are intended to be used as describe on the Hair Candy website. Hair Candy accepts no responsibility for any damage loss or injury caused by the use of the product in any manner contrary to the intended use. Please read all manufacturers instructions prior to use.

Hair Candy on Line Disclaimer

The information contained on this website is provided by Hair Candy in good faith the information is believed to be accurate and current at the date the information was placed on the website. Hair Candy does not warrant that the website or any products shown on the website will be available or meet customer’s requirements. Neither Hair Candy nor Hair Candy employees make any representation or warranty as to the reliability, accuracy or completeness of the information contained in this website. By accessing the Hair Candy Website you agree that neither Hair Candy nor Hair Candy employees will be liable for any errors or omissions in the information contained in the Hair Candy Website. When you order products from the Hair Candy website you accept all responsibilities for selecting a product that is suitable for your purposes.